You can use the link below to update your account data if it is not accurate.
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Our Story, Our Promise
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Everything's on sale
we all order over $99
within 30 days of purchase
1% Donated Annually
to forest conservation
Welcome to Palo Alto
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Frequently Asked Questions
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Yes, we offer full and partial refunds.
Please inquire for more information about our Refund policy.
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.